LisBon Platforms Ltd prioritizes the privacy of her platforms users/subscriber and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, dispose and protect your personal information as you engage our services. By using LisBon’s app, websites, platforms and related services, you consent to the collection and use of your information as described in this policy.
1. Scope
This Privacy Policy applies to:
a. Our websites [Website URL]
b. Our mobile application [LisBon App]
c. Our various services which include but not limited to transport services.
d. All our offline interactions.
2. Information We Collect
To provide a secure and efficient experience for our users/subscribers and drivers, we collect the following types of information:
a. Personal Information
When you register, use/subscribe to our services, or interact with us on our platforms, we may collect the following personal information belonging to you:
i. Contact Information (e.g., name, phone number, email and address).
ii. Identification information (e.g., driver’s license, national ID, passport).
iii. Financial information (Credit Card, Bank Account).
iv. Technical information (IP address, device information, browser type).
v. Location information (GPS, Geo location).
vi. Biometric information (Facial recognition, Finger prints).
vii. Sensory information (audio, video recordings).
viii. Employment information (job title, employer).
ix. Education information (School, degree).
x. Payment Information (e.g., credit/debit card details, bank account information).
xi. Profile Photo (for verification purposes)
b. Location Information
In other to provide you with an efficient transportation service that matches our dreams, aims and aspirations, we collect real-time location data from both drivers and passengers. This information is so vital that it helps us:
i. Match drivers and passengers.
ii. Optimize routes and improve ride efficiency.
iii. Provide accurate location tracking for safety and security
c. Ride and Transaction Information
We collect data about your rides, including:
i. Booking history (e.g., pick-up and drop-off locations, trip duration).
ii. Payment details and transaction history.
iii. Interactions with our customer support team
d. Usage and Device Information
By using/subscribing to our platforms, services and by interacting with us through our Apps, we gather the following information from you:
i. Device type, operating system, and browser used.
ii. IP address and mobile network.
iii. App usage metrics such as page visits, features accessed, and time spent on the platform
e. Referral and Connection Information
As part of the LisBon Connection program, we collect details about the users and drivers you refer to the platform, allowing you to earn commissions based on their activity.
3. How We Collect Your Information
We collect personal information:
a. Directly from you (forms, surveys, phone calls).
b. Automatically (Cookies, web beacons, tracking Pixels).
c. From third-party sources (social media, public records).
d. Through our services (Transactional data, usage metrics).
4. How We Use Your Information
We use your personal information to:
i. Provide and Enhance Services by ensuring that you have access to safe and efficient transportation, wealth creation opportunities, and rewards.
ii. Verify Users by maintaining a secure community by verifying the identities of the drivers and passengers.
iii. Improve User Experience by analyzing the app usage to improve functionality, introduce new features, and enhance your overall experience.
iv. Ensure Security by tracking rides in real-time, enable emergency assistance, and maintain driver and passenger safety.
v. Facilitate Payments by Processing ride payments and referral commissions securely.
vi. Marketing and advertising.
vii. Research and development.
viii. Communicate by notifying you of important updates, promotions, and changes to our services.
5. Data Sharing and Disclosure
LisBon Platforms Ltd is committed to maintaining the confidentiality of your information. However, we reserve the right to share/disclose your information to third-party vendors, Affiliates and/or partners in the following circumstances:
a. Consent
The Company shall share/disclose your personal data with third parties for business purposes, upon your consent to so do.
b. Service Providers
We may also share/disclose your data with trusted service providers to:
i. Process payments and manage billing.
ii. Provide customer support.
iii. Facilitate communication (e.g., SMS, email notifications)
c. Legal Obligations
We may disclose your information if required by law or if we believe such action is necessary to:
i. Comply with legal proceedings, law enforcement, or regulatory requirements.
ii. Protect the rights, property, or safety of LisBon, its users, or the public
d. Merger or Acquisition
If LisBon Platforms Ltd is involved in a merger, acquisition, or asset sale, your personal information may be transferred to the new entity, subject to the same privacy protections.
6. Data Security
We take the security of your information seriously and implement industry-standard safeguards to protect it from unauthorized access, use, or disclosure by taking the following measures:
a. Encryption:
Sensitive data such as payment details belonging to users/subscribers to our platforms and/or users of our services are encrypted during transmission.
b. Access Controls:
Only authorized personnel can access user data based on their role within the company.
c. Regular Security Audits:
We regularly monitor and update our systems/data banks with the most up to date data security applications to ward off potential security vulnerabilities and cyber-attacks.
d. Firewalls.
e. Security Protocols (HTTPS)
7. Disclaimer
While we strive and put in our best effort to protect your personal data, we cannot guarantee absolute security, due to the fact that no data can be said to be 100% protect in the internet.
8. Data Retention
The personal data collected from the users/subscribers to our platforms/services shall be retained in the Company’s data bank only for as long as it is necessary to provide our services or as required by law. Once the data is no longer needed, we shall delete them accordingly or anonymize same.
9. Data Subject Rights
The Company accords it Platform’s users/subscribers certain rights regarding their personal information:
a. Access and Updating of Data
The Company allows the users/subscribers to our platforms/services to review and update their personal information at any time by accessing their account settings.
b. Data Portability
Where there is a signed written request by any user/subscriber to our platforms for a copy of his/her data, where such a subscriber cannot access the same through his/her account, the Company upon being satisfied that such an applicant is the owner of the data requested for, shall make same available to the applicant in a portable format.
c. Delete Personal Information
Where a user/subscriber to our platforms requests the deletion of their account and personal information by contacting us, they shall have the privilege to so do. However, where it is legally necessary, some data may be retained to comply with legal obligations or to resolve security issues as the case may be.
d. Restrict Processing
e. Object to Processing
f. Opting-Out
A subscriber/user of our services/platforms can opt-out of receiving promotional communications by following the instructions in the communication or adjusting your account settings.
10. Facial Recognition Data Collection
Our app collects facial recognition data to as part of verified user exercise on the app. This data is securely stored and used exclusively for user identification when needed. We do not share this information with third parties unless required by law or with your explicit consent.
User Consent
We obtain your explicit consent before collecting or using facial recognition data. You can withdraw your consent at any time by deleting your account from the setting page.
Data Security
We prioritize your privacy and have implemented industry-standard security measures to protect your facial recognition data.
For further details, please contact us at info@lisbon2050.com.
11. Children’s Privacy
The users/subscribers to our services and or platforms must be from the ages of 18 and above. Where a user/subscriber to our services/platforms lies about his/her ages to access the platform, the Company shall not be liable in breach under the child’s Rights Act. where however the Company discovers this, the Company reserves the right to block the user’s account, suspend and/or remove such user and delete the data gathered forthwith.
12. Changes to This Privacy Policy
The Company retains the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The subscribers to our platforms will be notified of any significant changes through the app or by email. Continued use of our services after such changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise your rights, please contact us at:
LisBon Platforms Ltd
CMS, Lagos State.
Email: Info@LisBon2050.com
14. Governing LawThis Privacy Policy is governed by the Data Protection Act of the Federal Republic of Nigeria. 15. ConsentBy using our services, you consent to this Privy